FAQ's

No, once your order has been placed, whether it be by phone or web site it cannot be added to as the order is processed immediately.

You cannot track your order at the moment, but we are looking at linking into carrier systems to enable you to do so.

Provided your order meets the minimum "small order charge" requirements so as not to invoke the "small order charge" there will be no further charges if an item is out of stock and sent to you once back in stock.

Items are generally kept on back order unless you specifically request us not to keep them on back order.

You may ring customer services on +44 (0) 1933 359217 between 9.00am - 4.45pm Monday - Friday or e mail enquiry@dbshoes.co.uk to find out the whereabouts of your order.

If you are one of our standard retailers you are not able to send shoes back once they have been ordered. Gold star retailers are able to send customer specials back within 2 months of purchase if they prove not to be suitable.

Minimum order and other charges, as per the terms and conditions given at time of account opening.  This is subject to change without notice at any time.

We aim to despatch your order, provided your account is within our mutually agreed terms at the latest the next working day following the day of your order. The goods are placed on a 48 hour service. You should therefore receive your in stock order 3-4 days after placing the order with ourselves.

It is best to quote the number eg "78007A" as that is a unique reference containing the style name, fitting and colour. If you wish to use the name of the shoe please also state the fitting and colour required. Please quote the size and quantity required after giving the above.

Please complete the "returns form" fully which can be found in the "MY ACCOUNT" section of the web site.

No, you have placed your order and we have delivered in good faith shoes cannot be returned. We do not operate a "sale or return" policy.

Please look under "MY ACCOUNT" - "RETURNING SHOES" to see our policy on returning footwear. Please fill in the returns form within this section and return with your goods. Failure to complete and send the returns form may mean a delay in processing your request.

We endeavour to process returns as quickly as possible. Provided there are no issues with the paperwork we hope to have processed returns with 3-4 days of receipt. Please ensure correct paperwork is sent as this speeds up the process. A returns form can be downloaded from the web site.

If you are missing any invoices please contact the accounts team on +44 (0) 1933 359217 between 9.00am - 4.30pm Monday - Friday or email accounts-team@dbshoes.co.uk requesting copy invoices to be sent.

Please contact the accounts team on +44 (0)1933 359217 between the hours of 9.00am - 4.30pm Monday - Friday or e mail accounts-team@dbshoes.co.uk

Please pay your account using BACS transfer. Please e mail the accounts team, accounts-team@dbshoes.co.uk with a remittance advice advising the invoices that you are paying. It is important that we receive a remittance advice with each payment, as not doing so means that we cannot allocate your monies correctly which may mean a delay in receiving your orders as your account may have to be placed on hold whilst we resolve the matter with yourself.

You can "edit" your delivery address by going to "MY ACCOUNT" - "MY ADDRESSES" and edit the details from there. The change will not be automatic. You are sending an e mail to our customer services who will look into making the changes and contact you if any "new account" forms have to be signed as a result of the changes being requested.

You can change your contact details by going into "MY ACCOUNT" and "MY CONTACT DETAILS" and editing from there. The change will not be automatic. You are sending an e mail to our customer services who will look into making the changes and contact you if any "new account" forms have to be signed as a result of the changes being requested.

Your terms and conditions of trade will be specific to you. If you require your terms and conditions then please contact enquiry@dbshoes.co.uk.

A statement is viewable under "MY ACCOUNT - View my statement". This will give a reasonably up to date position but may not take into account your very latest payments as this may take up to 48 hours upon receipt to show on the web site. For an accurate position please contact the accounts team by e mail accounts-team@dbshoes.co.uk or by telephone +44 (0) 1933 359217 Monday - Friday 9.00am - 4.30pm.

Your on line statement may not possibly show your latest payments. It may take up to 2 working days to see an updated position. The latest statement is placed on the web site each night for you to view.

Statements are sent out each month by e-mail.

Please contact the accounts team on +44 (0)1933 359217 between the hours of 9.00am - 4.30pm Monday - Friday or e mail accounts-team@dbshoes.co.uk who will advise you of your current credit limit.

Please contact the accounts team on +44 (0)1933 359217 between the hours of 9.00am - 4.30pm Monday - Friday or e mail accounts-team@dbshoes.co.uk and discuss the matter with them.

Please contact the accounts team on +44 (0)1933 359217 between the hours of 9.00am - 4.30pm Monday - Friday or e mail accounts-team@dbshoes.co.uk

Your sales representative's contact details can be found on the web site under "MY ACCOUNT".

Customer services are open from 9.00am - 4.45pm Monday - Friday and can be contacted on + 44 (0) 1933 359217 or enquiry@dbshoes.co.uk .The accounts team is available to take your query between the hours of 9.00am - 4.30pm Monday - Friday and can be contacted on +44 (0) 1933 359217 or accounts-team@dbshoes.co.uk.

In the first instance please contact your representative who will look into your complaint and decide on appropriate further action.

Please use the "CONTACT US" section of the web site or e mail us directly with your request and we shall set up e mail addresses to receive the various types of correspondence.

If you wish use images of our shoes, please contact your sales representative and ask for our ‘Permission to use our images agreement’. No images are to be used without having completed and returned this signed permission.

Please contact your representative and tell them the good news!

Please refer to our Returns Policy above.